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March 2016

EDF Energy on top as average number of complaints fall

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EDF Energy on top as average number of complaints fall

Citizens Advice have released their energy supplier table, with EDF Energy and SSE coming out on top. The table measures how effectively customer complaints are dealt with by the 19 biggest energy companies in the UK. EDF Energy have narrowly taken the top spot for October to December 2015 by a margin of 0.4 points, replacing SSE who has been a permanent feature at the top of the table since it was published in its current format five years ago. EDF Energy and SSE both have a ratio of less than 50 complaints per 100,000 customers, compared to ratio of more than 1,000 complaints per 100,000 customers for the worst performing suppliers, Extra Energy and Co-Operative Energy. Both of the worst performing companies have introduced new billing systems and the issues appear to have stemmed from there. Overall, the average complaints ratio for all companies is down with 275.2 registered per 100,000 customers, compared with 339 in the previous quarter.

On a Standard Tariff with your Energy Supplier? You’re paying too much.

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EDF Energy on top as average number of complaints fall

Consumer group, Which? have asked regulators to make it easier for households to switch energy suppliers, claiming millions are paying up to £400 too much. This is despite Energy Regulator, OFGEM, releasing figures last week that state the number of UK households switching their energy provider rose by 15% in 2015. OFGEM say that 6.1m gas and electricity accounts had been transferred during the year – about 820,421 more than in 2014. Although the figures show that competition in the market is improving, Which? Say that 71% of gas customers were on standard tariffs and 88% of households remained with the big six despite growth in smaller, independent suppliers – 37 firms in total, according to the Government.